Return Policy
The short version: if something arrives defective, we make it right.
Returns are accepted for defective products only, on orders shipped to addresses in the United States. Digital file purchases are not eligible for return.
What we accept
We accept returns on physical items that arrive defective, which means:
- Broken or damaged when it arrived
- A printing, finishing or manufacturing flaw, such as a misprint on apparel
- The wrong item, or the wrong size or color from what you ordered
What we do not accept
- Items that are not defective, including a change of mind or a size or color that was ordered correctly
- Damage that happens after delivery, or normal wear
- Orders shipped to addresses outside the United States
- Digital file purchases (see below)
Digital files
3D print files and other digital downloads are not eligible for return or refund once purchased. If a file will not download or open, contact us and we will help you get a working copy.
How to request a return
- Email hello@wickedconstructs.com within 30 days of delivery.
- Include your order number and photos showing the defect.
- We review your request and reply with next steps. Please do not send an item back before we confirm.
What happens next
Once we confirm the defect, we send a replacement or refund the item to your original payment method, whichever you prefer. When we need the item back, we provide the return shipping at no cost to you.
Questions
Not sure whether your issue qualifies? Email hello@wickedconstructs.com or send a note through the contact form.