Frequently asked questions
Whether this is your first print or your five-hundredth, here is what you need to know.
Buying files
Can I sell the prints I make from your files?
Yes. Every file comes with a commercial print license: you have the right to sell any physical print you make. You may never sell, share or give away the digital files. Doing so results in a permanent ban from all future files and could have legal implications.
What do I get when I buy a file?
Digital 3D model files, in STL format unless the listing says otherwise. STL is the most common format for 3D models and opens in every slicer, on Windows, Mac, Linux and ChromeOS.
Are the files tested?
Yes. Nothing is sold here that has not been successfully printed in the workshop first. The photos on each listing are of real prints.
Can I change or remix a file?
You can resize a model to fit your printer. Some designs, including the Mathilda's Madness originals, allow resizing only, so check the listing. Remakes of a design may not be sold as files.
Physical pieces and jewelry
I do not have a 3D printer. Can I still buy something?
Yes. The shop also sells finished 3D printed pieces, handmade jewelry and apparel that ship to your door. You can also request a custom-finished print of most designs through the custom quote form.
How long does shipping take?
Made-to-order pieces can take up to 14 days before they ship; the listing will say so. Handmade items may show minor imperfections, which is part of being made by hand.
Are the articulated animals toys?
No. Articulated and flexi prints are display pieces and are not intended to be used as toys.
3D printing basics
What is 3D printing?
An additive process that builds objects layer by layer from a digital file.
FDM vs. resin?
FDM melts plastic filament and is best for tough, functional parts. Resin uses UV light to harden liquid and is best for high-detail miniatures.
How long does a print take?
Anywhere from 30 minutes to 2 days, depending on the complexity and size of your model.
What is a slicer?
Software that cuts a 3D model into horizontal layers and generates the G-code instructions for the printer.
What is an STL?
The most common file format for 3D models.
Why do prints fail?
Usually because of an unlevel print bed, or the first layer failing to stick to the surface.
How much does it cost to get started?
Entry printers are $150 to $300. A standard 1 kg roll of material is roughly $20.
Are there plug-and-play printers?
Newer 2026 models are very reliable, but most still require occasional calibration and maintenance.
Custom work
How do custom quotes work?
Fill in the custom quote form with a description of what you want, plus any reference images or links. We reply by email with a price and a timeline. You only pay if you decide to go ahead.
What can you make?
Custom-finished helms and armor pieces for cosplay, tankards, dice towers, display pieces, custom jewelry, and prints of files you already own the rights to print.
Still have a question?
Send it through the quote form and choose "Something else". A real person will answer.
